Randall sought my help because he was stuck being miserable and had no idea how to get out of his misery. In his life he had experienced moments of great joy and sense of oneness with all of life, but those moments were infrequent. He wanted more of those moments but had no idea how to bring them about.
Randall is an extremely intelligent man, but in some ways he was using his own intelligence against himself. The problem was that when Randall did have those brief moments of true connection, he immediately went into his mind to try to figure out how it happened. The moment he went into his mind, he lost the connection that he so desperately desired.
